How do I add a WhatsApp chat button to my website?

Create your click-to-chat link

1. 1Write your number in international format without +, spaces or leading zero, for example 91XXXXXXXXXX for an Indian number.
2. 2Your link is https://wa.me/91XXXXXXXXXX (with your own number).
3. 3To pre-fill a message, add ?text= followed by your message with spaces written as %20, for example ?text=Hi%20I%20have%20a%20question.
4. 4Open the link on your phone to confirm it opens a chat with the right number.

Add it to your site

• Any platform: add a button or text link in your header, contact page or footer and paste the wa.me link as its destination.
• WordPress: install a reputable WhatsApp chat plugin for a floating button, or add a button block with the link.
• Shopify: use a WhatsApp chat app from the Shopify App Store, or add the link to a button in the theme editor.
• Wix and Squarespace: add a button element with the link, or use an available WhatsApp widget or embed.

Make it work well

• Use a WhatsApp Business account so you can set a greeting, away message and business hours.
• Place the button where people decide to contact you, such as product and service pages, not only the home page.
• Check on mobile that a floating button does not cover your menu, cart or cookie banner.
• Keep a normal phone number and email visible too, since not every visitor uses WhatsApp.

When a button is not enough

If you get many enquiries, the WhatsApp Business Platform (API) lets you send order updates, automate replies and connect chats to your CRM. It needs a Meta business account and usually a provider or developer to set up.